Shipping policy

Shipping Policy

Delivery Times

Delivery times vary depending on location and shipping method:

New Zealand

  • Standard Delivery: 1–2 business days

  • Same Day Delivery via Uber: 1–3 hours

Australia

  • DHL Delivery: 1–3 business days

  • Express Delivery (via DHL): 1–3 business days

International

We currently ship to New Zealand and Australia only.

If you’re located elsewhere, please contact us for a shipping quote.

Dispatch Times

  • Orders placed before 1pm NZT (weekdays) are dispatched the same day.

  • Orders placed after 1pm NZT will be shipped the next business day.

  • Orders placed after 1pm on Friday or over the weekend will begin processing on Monday.

Same Day Uber Delivery

  • Available 7 days a week.

  • Must be within a 10km radius of a Superette store.

  • Orders must be placed before 2pm.

  • Cost: Live rates at checkout.

  • Orders placed after the cut-off will be delivered the next business day.

In-store option:

Call your local store before 2pm to place your order and receive it within 3 hours.

Shipping Costs

New Zealand

  • Free standard shipping on orders over $200 NZD

  • Standard shipping: $7.95 NZD

  • 3 Hour Express (Render): $20 NZD

Australia

  • Standard shipping (DHL): $25 AUD

Sales Period Delays

During sales or promotional periods, dispatch may be delayed due to high order volumes.

If delays occur, they are typically no longer than 24–48 hours.

We’ll keep you updated via the website announcement bar and shipping notifications.

Duties, Taxes & Customs

  • International orders may be subject to import duties and taxes.

  • These are not included in your order total and are the customer’s responsibility.

  • Charges are set by your local customs authority and collected by the courier.

If delivery is refused:

  • Any return shipping, customs or handling fees will be deducted from your refund.

  • In some cases, parcels may be abandoned and no refund will be issued.

Address Changes

You can update your shipping address before your order is fulfilled.

Please contact us as soon as possible with the new details.

PO Boxes

All orders require a signature on delivery.

Support

For any shipping queries:
📧 support@superette.co.nz
📞 +64 9 360 2362
Live chat via the website