Returns, sorted.

Changed your mind? We've got you. Start your return below.



Order number
Email address

You'll select your return method and resolution (refund or store credit) in the next step.

Bring your item(s) in original condition with proof of purchase to any of our stores. Returns must be initiated within 14 days of delivery.

VIEW STORE LOCATIONS

In-store store credit returns are free. Refunds are $10.00 z.

Conditions

14-Day Window

Submitted and shipped within 14 days of purchase.

Item Condition

Unused and unworn, with tags attached and original packaging.

Return Fee

Online$7.95 (label only, restocking fees for refund apply)
In-storeRefund: $10.00
Store credit: Free

Refund Timing

Once received, allow 3-5 business days to your original payment method.

Store Credit

After received, applied as store credit to your email address linked to the original purchase and ready to use on your next order.

Exchanges

Want a different size or colour? Place a new order first — no waiting on stock. Then submit your return for the item you're sending back.

Final Sale

Items discounted 50% or more are final sale and not returnable unless faulty.

PROMOTIONAL AND SALE ITEMS

Black Friday, discount codes, sale promotions and sale items - store credit only, no refunds.

Non-Returnable Items

For hygiene reasons, we can't accept returns on: Swimwear · Intimates · Earrings · Consumables

Submit your faulty return via our Online Returns Portal, or visit your nearest Superette store and our team will assist you directly.
Place a new order to secure the right size or colour — then submit your return as normal. No need to wait.
Online returns are submitted through our returns portal — just enter your order number and email. You'll receive a prepaid label or return instructions.

In-store returns can be made at any Superette location with proof of purchase and the item in original condition.
During the return process, you can choose to receive store credit instead of a refund. Store credit is applied directly to your email address that the original order was purchased on..

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